Rolf Hedman Mentor

Email: info@rolfhedmanmentor.se

Telefon: +46 (0)702 46 02 56

 

Besöksadress Lund Sandgatan 4 A
Besöksadress Stockholm Rådmansgatan 67
Administration
Koggevägen 4 C
239 33  Skanör

“Customer experience is something we have to focus on all the time to make sure that we never let it slip, because we always have new employees, new
systems, new vendor relationships. The customer experience has to transcend all of that as a key focus.”

— CLOSING THE CUSTOMER EXPERIENCE GAP How IT and Business Can Partner to Transform Customer Experiences, CEO of a U.S.-based credit union, Harvard Business Review, Analytic Services, Research Rapport, 180206