Rolf Hedman Mentor

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Sam Walton, the founder of Walmart, shared numerous insights on leadership, customer service, and business success. Here are some of his notable quotes:

– **”There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.”** citeturn0search0

– **”Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.”** citeturn0search0

– **”High expectations are the key to everything.”** citeturn0search0

– **”Control your expenses better than your competition. This is where you can always find the competitive advantage.”** citeturn0search0

– **”If you love your work, you’ll be out there every day trying to do it the best you possibly can, and pretty soon everybody around will catch the passion from you—like a fever.”** citeturn0search0

– **”Swim upstream. Go the other way. Ignore the conventional wisdom.”** citeturn0search0

– **”Celebrate your successes. Find some humor in your failures.”** citeturn0search0

– **”Communicate everything you can to your associates. The more they know, the more they care. Once they care, there is no stopping them.”** citeturn0search7

– **”The way management treats their associates is exactly how the associates will then treat the customers.”** citeturn0search7

– **”You can’t just keep doing what works one time, everything around you is changing. To succeed, stay out in front of change.”** citeturn0search7

These quotes reflect Walton’s emphasis on customer focus, leadership, innovation, and adaptability in business.